IP Makes It All Possible
IP is one of the main channels that drive Unified Communications. Unified communications mean that your voice communication, data, fax, Internet messaging and video conferencing systems are all integrated into one.If you happen to get a voicemail then you will receive a notification in your e-mail. Irrespective of what device you are using, Unified Communication will ensure you are connected. More important, when you are on a call, UC helps you share data through the same communication medium.
Presence & Follow-me
The concept of Presence is a powerful feature of Unified Communications. With Presence, everyone in your circle will be aware of your availability, and can rope you into a discussion. Similarly when you switch devices, your presence is carried forward to the new device through a find-me, follow-me system. As long as you are connected to the Internet, you will be available to your colleagues and others for discussion.Mobility and More
Unified Communications also help when it comes to mobility. Since you will be connected to the Internet, there is a wide range of different endpoints that you can use. The traditional phone is not the only thing that is available to you. It is now possible to use the likes of iPads, smartphones and similar devices. |
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These devices can connect to the Internet and will therefore be able to provide you with a more comprehensive form of communication and allow you to remain in touch with your clients wherever you happen to be. Companies that have to have their agents out on the field are also going to take advantage of this, primarily due to the fact that it is easier to plan and organize things.
If you are going to be late for a particular meeting, you don’t have to fret and worry. With the proper set up, you can participate in the meeting as you are traveling to the venue. By being able to give people quick updates now and then, your company will also be taken a lot more seriously.
Accessibility
Accessibility is important for companies as well. A lot of people want to make sure that they can easily contact those who provide their services. Good customer service is extremely vital and therefore it is a good idea to keep all communication lines open.A company that makes itself all the more accessible is going to be remembered for its service level and will therefore attract more business. This is why it is a good idea to keep an eye on everything when it comes to using VoIP and Unified Communications.
The future of communication is transforming, there is no doubt about that. What you need to do is make sure that you can use it to your advantage. You never know what kind of benefits it may bring in the future.
Michelle PattersonAbout the Author:
Michelle Patterson works with companies and dealers that deal with the new VoIP telecommunications technology. She helps people understand the new technology and how to use it for their own benefit.